Privacy Policy

1. Introduction

Welcome to ServiceGo ("ServiceGo," "we," "our," or "us").

ServiceGo is committed to protecting the privacy and security of our customers, service professionals, business partners, website visitors, and mobile application users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, mobile application, customer support channels, and services.

By accessing or using ServiceGo's platform, website, application, or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. Information We Collect

A. Information You Provide Directly

We may collect information that you voluntarily provide when:

• Creating an account
• Booking a service
• Requesting a quotation
• Contacting customer support
• Submitting feedback or reviews
• Participating in promotions or surveys

This information may include:

• Full name
• Mobile number
• Email address
• Residential or business address
• Service location
• Payment information
• Profile details
• Service preferences
• Customer feedback and reviews

B. Information Collected from Service Professionals

If you register as a Service Professional, Vendor, Contractor, or Partner, we may collect:

• Full name
• Business name
• National ID or government-issued identification
• Phone number
• Email address
• Address information
• Bank account or Mobile Financial Service details
• Professional certifications and licenses
• Work history and qualifications
• Service categories and expertise
• Profile photographs and portfolio materials

C. Automatically Collected Information

When you visit our website or use our application, we may automatically collect:

• Device information
• IP address
• Browser type
• Operating system
• Mobile device identifiers
• Website usage information
• App usage information
• Location data
• Session logs
• Cookie data

3. How We Use Your Information

We may use your information for the following purposes:

Service Delivery

• Creating and managing accounts
• Processing bookings
• Assigning service professionals
• Scheduling and completing services

Customer Support

• Responding to inquiries
• Handling complaints
• Resolving disputes
• Providing assistance

Payment Processing

• Processing payments
• Issuing refunds
• Managing invoices

Operational Improvement

• Improving platform performance
• Enhancing service quality
• Conducting analytics
• Developing new services

Security and Fraud Prevention

• Verifying identities
• Detecting suspicious activities
• Preventing unauthorized access
• Protecting customers and service providers

Marketing and Promotions

• Sending promotional offers
• Sharing updates about new services
• Conducting customer satisfaction surveys

Users may opt out of marketing communications at any time.

4. Location Information

ServiceGo may collect and process location information when:

• You book a service
• You request a quotation
• You allow location access through our website or application

Location information may be used to:

• Assign nearby service professionals
• Improve service response times
• Enhance operational efficiency
• Prevent fraudulent activities

5. Cookies and Tracking Technologies

ServiceGo uses cookies, analytics tools, and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Enhance user experience

You may disable cookies through your browser settings; however, certain features may not function properly.

6. WhatsApp, SMS, and Communication

Consent

By creating an account, requesting a quotation, booking a service, or otherwise interacting with ServiceGo, you consent to receiving communications through:

• Phone calls
• SMS
• WhatsApp
• Email
• Push notifications
• Social media messaging platforms

These communications may include:

• Booking confirmations
• Service reminders
• Technician arrival notifications
• Payment updates
• Customer support responses
• Promotional offers
• Service quality surveys

Essential service-related communications may continue even if promotional messages are disabled.

7. Before-and-After Service Photography

Consent

To maintain quality standards, verify completed work, resolve disputes, and improve service delivery, ServiceGo may collect photographs or videos before, during, and after services.

These photographs may include:

• Floors
• Furniture
• Sofas
• Carpets
• Kitchens
• Bathrooms
• Work areas

Photographs and videos may be used for:

• Service verification
• Quality assurance
• Staff training
• Complaint investigations
• Insurance purposes
• Internal operational reviews

ServiceGo will not publicly use customer property images for advertising without obtaining separate permission.

Customers may request restrictions on photography in specific areas where operationally feasible.

8. Service Provider Verification and Background Screening

To ensure customer safety and maintain service quality, ServiceGo may conduct verification procedures for service professionals.

Verification activities may include:

• National ID verification
• Address verification
• Employment verification
• Reference checks
• Certification validation
• Skills assessments
• Background screening where legally permissible

ServiceGo may retain verification records for legal, operational, and security purposes.

9. Information Sharing

ServiceGo does not sell personal information.

We may share information under the following circumstances:

A. With Service Professionals

When you request a service, relevant information may be shared with assigned service professionals, including:

• Name
• Contact number
• Service location
• Service requirements

B. Payment Providers

Information may be shared with banks, payment gateways, and financial service providers to process payments.

C. Technology and Business Partners

We may share information with trusted vendors who assist in:

• Hosting services
• Customer support
• Analytics
• Marketing
• Technology infrastructure

These partners are contractually required to protect personal information.

D. Legal Compliance

We may disclose information when required by:

• Courts
• Government authorities
• Regulatory agencies
• Law enforcement bodies

or when necessary to:

• Prevent fraud
• Protect safety
• Enforce agreements
• Defend legal rights

10. Customer Property Protection and Incident Documentation

In cases involving:

• Property damage
• Service disputes
• Accidents
• Misconduct complaints
• Theft allegations
• Insurance claims

ServiceGo may collect and process:

• Photographs
• Videos
• Written statements
• Call recordings
• Chat communications
• Service reports

This information helps investigate incidents and resolve claims fairly.

11. Call Recording and Customer Support Monitoring

ServiceGo may monitor and record customer support communications for:

• Quality assurance
• Training
• Security
• Complaint resolution
• Fraud prevention
• Service improvement

By contacting ServiceGo through recorded channels, users consent to such monitoring where permitted by law.

12. Refunds, Disputes, and Claims Processing

When processing refunds, complaints, or disputes, ServiceGo may collect additional information, including:

• Booking records
• Payment details
• Communication history
• Service reports
• Photographs and videos
• Customer and technician statements

Such information will be used solely to investigate and resolve the matter.

13. Fraud Prevention and Security Monitoring

ServiceGo actively monitors platform activity to detect and prevent:

• Fraud
• Abuse
• Unauthorized access
• Policy violations
• Suspicious transactions

We may analyze:

• Device identifiers
• IP addresses
• Login history
• Booking patterns
• Payment activities
• Location information

Accounts involved in suspicious activities may be suspended or subjected to additional verification.

14. Customer Reviews, Testimonials, and Marketing Consent

Customers may voluntarily submit:

• Reviews
• Ratings
• Testimonials
• Comments
• Feedback

ServiceGo may display such content on its platform.

If ServiceGo intends to use customer photographs, videos, or personally identifiable success stories for advertising or promotional campaigns, separate consent may be obtained.

15. Data Security

ServiceGo implements reasonable technical and organizational measures to protect personal information, including:

• Secure servers
• Encrypted connections (SSL)
• Access controls
• Password protection
• Employee confidentiality requirements
• Security monitoring

While we strive to protect user data, no security system can guarantee absolute protection.

16. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements
• Prevent fraud
• Resolve disputes
• Maintain business records

Upon receiving a valid deletion request, ServiceGo will take reasonable steps to delete or anonymize personal information unless retention is legally required.

17. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Delete their account
• Withdraw marketing consent
• Request information regarding stored data

ServiceGo will respond to reasonable requests within an appropriate timeframe.

18. Third-Party Services

ServiceGo may use third-party service providers such as:

• Payment processors
• Analytics providers
• Cloud hosting services
• Communication platforms
• Customer support tools

These providers may process information on our behalf under appropriate confidentiality obligations.

19. Artificial Intelligence and Analytics

ServiceGo may use analytics systems and artificial intelligence technologies to improve:

• Service recommendations
• Demand forecasting
• Route optimization
• Customer support
• Fraud detection
• Service quality monitoring

Automated tools are used to support operational decisions and improve user experience.

20. Children's Privacy

ServiceGo services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children under 18 years of age.

If we become aware that information from a child has been collected, we will take appropriate steps to remove such information.

21. Bangladesh Regulatory Compliance

ServiceGo seeks to comply with applicable laws, regulations, and governmental requirements of Bangladesh regarding the collection, processing, storage, and protection of personal information.

We may update our privacy practices as regulations evolve.

22. Changes to This Privacy Policy

ServiceGo may modify this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

23. Contact and Privacy Requests

For privacy-related inquiries, requests regarding your personal information, account deletion requests, or concerns about this Privacy Policy, users may contact ServiceGo through the official communication channels provided on the ServiceGo website or mobile application.